FAQs

What makes Qaleen Brothers carpets unique?

Each carpet is meticulously handcrafted using premium materials like New Zealand wool, Merino wool, and Tencel. With bold designs, layered textures, and fine detailing, our rugs serve as both artistic and functional statements.

Are all your rugs handmade?

Yes, every Qaleen Brothers carpet is crafted by skilled artisans using time-honored techniques, ensuring precision, durability, and a luxurious finish.

Do you offer custom designs or sizes?

Yes, we provide custom rugs tailored to your specifications in terms of design, size, and color. Contact us for more details.

What materials do you use?

We use the finest natural fibers, including New Zealand wool, Merino wool, and Tencel, ensuring durability, softness, and a rich texture.

How do I care for my carpet?

  • Vacuum lightly once or twice a week using a low-power setting.
  • Avoid direct sunlight to prevent fading.
  • Address spills immediately by blotting with a clean, dry cloth.
  • Professional cleaning is recommended every few years.

Will my carpet shed or have loose fibers?

Shedding is normal, especially for hand-tufted rugs, and decreases over time with regular vacuuming. If tufts appear, trim them instead of pulling them.

Do you offer international shipping?

Yes, we ship worldwide. Contact us via Instagram @qaleenbrothers or WhatsApp +1 (778) 870-9786 for shipping rates and timelines.

What are the shipping timelines?

  • In-Stock Items: Delivered within 5-7 business days.
  • Pre-Order Items: Made-to-order and delivered within 5-6 weeks.

Can I return or exchange my carpet?

All sales are final. However, if a manufacturing defect is found, we accept returns or exchanges. The issue must be reported within 48 hours of delivery with images and details.

Do colors look exactly like they do online?

While we strive for accuracy, slight variations may occur due to screen settings and lighting. If you need help choosing the right color, feel free to consult us.

How do I choose the right size for my space?

We recommend measuring your space carefully before purchasing. If unsure, we can guide you in finding the perfect fit. Feel free to reach out for a free consultation before your purchase.

Do you collaborate with designers or accept bulk orders?

Yes, we work closely with interior designers and accept bulk or trade orders. Contact us for partnerships and project inquiries.